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Request for Service Level Agreement 
7th-Nov-2008 10:56 pm
Personal: Long Man
from Rosie <xxxxxx@gmail.com>
to Overcast Kids Membership <memberships@overcastkids.com>
date 7 November 2008 22:55
subject Customer Service
mailed-by gmail.com



To whom it may concern,

I would be extremely grateful if you could forward me a comprehensive copy of your Service Level Agreement, as pertains members of the Overcast Kids organisation.

I will expect this before Tuesday, 11 November, at 11.59pm GMT, or I'm sorry to say that this will be taken to the United States Better Business Bureau, Crush Management and any relevant higher body.

On behalf of the affronted fan community, I look forward to your speedy response.

Regards,
Rosie [surname].

---

For those who are not familiar with business terms, a Service Level Agreement is a statement detailing the levels of customer service which can be expected by a business's clients. This usually includes such information as their projected response time for complaints, and their policy on matters such as complaint handling, refunds and escalation of unresolved issues to senior management.

(Yes, I realise the word 'to' is missing - it was accidentally edited out.)
Comments 
11th-Nov-2008 08:01 am (UTC)
Have you received anything yet?
11th-Nov-2008 10:49 am (UTC)
Nope.
(Deleted comment)
11th-Nov-2008 07:43 pm (UTC)
And I've heard nothing.
(Deleted comment)
11th-Nov-2008 08:15 pm (UTC)
We really need to get our act together with organising this and get something finalised.
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